Frequently Asked Questions
Q: I'm interested in getting started, how do I set up my first appointment?
A: If you are ready to begin the therapy process, please reach out either by calling (731-394-4109) or by submitting a message at the bottom of our website. A representative will follow up with you and might ask a few questions (i.e "Do you have a preference in which therapist you'd like to see?" "Do you have specific topics you'd like to address?") We will also be able to answer any specific questions you might have.
Q: Do you take my insurance?
A: Our sessions are self-pay only. We are considered "out-of-network" providers, meaning we do not work with any particular insurance company. However, your insurance plan may reimburse a percentage of the cost for out-of-network services. This is typically done after submitting your own claims through your insurance company's website. If you need more information about how to do this, you'll have to speak with your insurance representative.
We can provide you with a Superbill which includes all the necessary information they will need to process the services we provided for you.
Q: What are your office hours?
A: Each therapist makes his or her own schedule and may have different office hours. Your therapist will typically discuss scheduling on your first appointment.
Q: What forms of payment do you take?
A: Payment is made at the end of your session and is handled by your therapist. We can take cash, check or credit card as forms of payment. Some clients pay with their Health Savings Account card. We also work with Employee Assistance Programs.
Q: What types of conditions do your therapists treat?
A: Our therapists are trained to meet each client where they are and to understand what they want to achieve through therapy. Our therapists have treated clients who present with symptoms of depression, anxiety, grief & loss, life stage changes, mood disorders, single-event trauma, complex trauma, attachment concerns, attention deficits, relationship conflicts and family system issues.