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Frequently Asked Questions
Q: I'm interested in getting started, how do I set up my first appointment?
A: If you are ready to begin the therapy process, please reach out either by calling (731-394-4109) or by submitting a message at the bottom of our website. A representative will follow up with you and might ask a few questions (i.e "Do you have a preference in which therapist you'd like to see?" "Do you have specific topics you'd like to address?") We will also be able to answer any specific questions you might have.
Your therapist will contact you to set up your first session- the Intake Assessment.
Q: What are your session fees?
A: Among our 10 therapists, session fees generally range between $40-$150 per hour. Our therapists have varying rates based on their level of education and experience in the field.
The full list of our service fees are included in the Client Consent Form.
Q: Do you take my insurance?
A: Our sessions are self-pay only. We are considered "out-of-network" providers, meaning we do not work with any particular insurance company. However, your insurance plan may reimburse a percentage of the cost for out-of-network services. This is typically done after submitting your own claims through your insurance company's website. If you need more information about how to do this, you'll have to speak with your insurance representative.
We can provide you with a Superbill which includes all the necessary information they will need to process the services we provided for you.
Q: Do you work with Employee Assistance Programs (EAP)?
A: This is a case by case situation in which clients will have to consult with their therapist about the details. Our therapists are not on any EAP panels as preferred providers, but on occasion EAPs will cover our services. The client can check with their EAP representative to see if they will reimburse "out-of-network" providers and what steps will be required for the therapist to be compensated for these sessions.
Q: What are your office hours?
A: Each therapist makes his or her own schedule and may have different office hours. Your therapist will typically discuss scheduling on your first appointment.
Q: What forms of payment do you take?
A: Payment is made at the end of your session and is handled by your therapist. We can take cash, check, or credit card as forms of payment (fee of approximately 4% added to card payments). Some clients pay with their Health Savings Account card.
Q: What types of conditions do your therapists treat?
A: Our therapists are trained to meet each client where they are and to understand what they want to achieve through therapy. Our therapists have treated clients who present with symptoms of depression, anxiety, grief & loss, life stage changes, mood disorders, single-event trauma, complex trauma, attachment concerns, attention deficits, relationship and family system issues.
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